Default Workflow

Default Workflow Introduction

1. System Auto-Creation

The system automatically creates a default workflow for every new shop. This workflow comes pre-configured with comprehensive AI customer service capabilities, covering core e-commerce scenarios:

  • Comprehensive Order Management: Supports self-service order status queries, shipping address modifications, and cancellation of unfulfilled orders, significantly reducing manual workload.
  • Smart Shopping Guide: Recommends products based on customer needs and answers detailed questions about specs, stock, and pricing to boost conversion.
  • Intent Recognition: Accurately distinguishes whether a customer wants to check an order, ask about a product, handle a return, or just chat.
  • Basic Q&A: Connected to the knowledge base to automatically answer common questions like return policies, shipping rates, and membership benefits.
  • General Chit-Chat: Equipped with polite conversational skills to provide warm and welcoming service.

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This means you get an "out-of-the-box" super-intelligent customer service without any complex configuration. In the workflow list, the one with a yellow star icon is the currently active default workflow.

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2. Flexible Switching & Customization

We understand that every shop's business is unique. If you are not satisfied with the default workflow, you can:

  • Create New Workflow: Click "New" in the workflow management interface to design a flow that perfectly fits your business logic.
  • Switch Workflow: You can set your own workflow as "Default" at any time, and the system will immediately switch to the new logic.
  • Edit: You can also modify the default workflow to quickly adapt it to your needs.

3. Continuous Evolution

The default workflow is not static. Our R&D team is constantly improving it:

  • More Powerful Features: Introducing the latest AI models and tool nodes.
  • Richer Scenarios: Covering more common e-commerce after-sales and pre-sales scenarios.
  • Smarter Strategies: Optimizing default conversation strategies to increase automatic resolution rates.

Your feedback drives our improvements. Let's build a more powerful AI customer service experience together.